Pulzus Research

Customer experience measurement

Customer experience measurement

Every product or service has a competitor, so the best way to differentiate ourselves is SATISFACTION. At all points of contact, it is important to be aware of the feelings and desires of the client.

RESEARCH PROCESS

Customer experience map

With customer experience research, we show when and what the customers think of the offered product at each point of contact, even if they do not see it. We help you regularly measure whether on the customer experience map the customer is getting what provides the fastest decision and highest commitment rate.

One smartphone and a thousand answers

Customers honestly express their opinions on their smartphones about the product and we collect them. Detailed opinions reveal every little event that happens from getting to know the product to using it, which will let you know which business process or product parameter to improve.

example research

Market research helps to understand market needs

With the Pulzus Rapid service, you can get to know the needs of potential customers accurately, receive professional support to prepare the right questions, and our consulting team will help you evaluate the results.

Do you have a good idea and want to know if it works?

Request a free expert consultation!

Rapid research case study

From interest to results

  • Getting to know needs

  • Price offer, agreement

  • Consultation

  • Data collection

  • Analyzing research results

  • Handing over and presenting research study

Are you facing a decision?

Get in touch with us now!

We provide unique services because

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Compared to average market research, you can get the information you need at lightning speed.

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With thousands of respondents, we provide representative research results.

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At each stage of product development, you can flexibly research the market.

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We provide a transparent service that guarantees the quality of the research.

Confident business decision

A large and comprehensive market research is always time consuming and has both internal and external costs. That is why, with the Pulzus Rapid service, you can always be sure that you will get the necessary market research results on time, using the optimal resources.

How does Pulzus Research help?

Rapid packages

RAPID WALK

4 closed questions

1-10 answer options

2 hours consultation

Results summarized
by 4 factors

Project-based: 338,100 HUF/pc

Annual subscription 4 pcs/year:
298,600 HUF/pc

RAPID TRIP

8 closed questions

1-10 answer options

3 hours consultation

Results summarized
by 4 factors

Project-based: 616,400 HUF/pc

Annual subscription 4 pcs/year:
542,500 HUF/pc

RAPID JOURNEY

11 closed questions + 1 open question

1-10 answer options

4 hours consultation

Results summarized
by 4 factors

Project-based: 894,700 HUF/pc

Annual subscription 4 pcs/year:
787,400 HUF/pc

Rapid Project-based or rapid annual subscription?

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Delivery of research results

Research consultation

Price

Rapid Project-based

In 10 days

Once


Rapid Annual Subscription

In 3 days

1 h/mths on new opportunities

12% discount

Additional services

  • Special panel
  • Questions with more than ten answers
  • Embedding a logo
  • Embedding an image
  • Embedding a video
  • Executive Summary
  • Online presentation
  • Personal presentation

You are planning to make a research, but you still have any questions?

No problem, contact us and we will get in touch within a couple of hours.

FAQ - Frequently asked questions and answers

A free downloadable research and questioning application that allows us to get to know people’s opinions on current news, entertainment topics or for market research purposes. For our business partners, our community of respondents is important and useful because they are the buyers and consumers of market services and products too, so they can be asked a question related to a bank, a chain of stores or a company operating in any sector. Why is Pulzus a system? Because a social or consumer stratum that is less accessible by the application, such as the elderly, can be reached in the form of automated voice calling (IVR) or even traditional telephone research if needed.

Traditional research data collection is in crisis around the world. It is increasingly difficult to make personal, so-called face-to-face interviews with people. Due to the declining willingness of respondents, telephone interview inquiries are also facing increasing difficulties. Thus, personal data collection has become more expensive, landline telephony is used by older people, and the voice transmission function of mobile telephony is starting to be pushed out of the communication toolbox of young and very young people. Sensing the situation, in 2017 MTM Kft. started the development of the Pulzus research application.

Most of them are part of the adult Hungarian population, people who are characterized by an active interest in current topics in all areas of life. They are characterized by a need to express their opinions on topics that affect their lives. They have a smartphone and mobile internet. They are receptive to both playful, entertaining content and serious questions.

When using active sampling, we perform screenings according to the available socio-demographic data, purchasing habits, value choices, and other data of the panel members. Active sampling is also a control to ensure that only selected individuals, for whom we know the appropriate parameters, can participate in a given sample.

Upon completion of the survey, the final data should be statistically weighted to the national profile of the age population appropriate to the focus of the research. This methodology is consistent with how all research institutes weight data as fine-tuning measures. When using the Pulzus © Research System, weighting is performed based on age, gender, settlement type and education. By performing statistical weighting, our results well reflect the opinions, habits and intentions of the country as a whole, or, depending on the focus of the research, a certain social and consumption stratum.

Virtually any. The topics that can be asked over the phone can be handled by the Pulzus Application, furthermore, the technology allows us to make the questions more colorful, understandable and memorable with pictures and videos.

From a technical point of view, we also use closed and open questions. The answer can be single-choice or multiple-choice. The answers can be ranked. The questioning can be timed, for example, to be linked to an event or even to the broadcast of a TV show. Within a questionnaire, the questioning of each question can be made conditional according to the fulfillment of certain preconditions.

The process of the surveys can usually take a few days from the price offer to the presentation of the results. After the price offer, we discuss the needs and compile the questions, the questionnaire. This is followed by the substantive part, the questioning itself, the data collection. We sum up, statistically process and analyze the appropriate number of responses, and prepare the presentation in pptx format. There have been shorter research in 3 days, but it is topic and demand-dependent.

Because the lead time of the research is fast. We have thousands of active respondents. We help you formulate the questions. We have decades of (telephone) research experience. The presented result is understandable, transparent and usable. Our packages are designed to serve your needs and we are constantly monitoring the market and providing new services to our partners. The price and the quality of our service are in line with each other. We are flexible. Anyone who uses Pulzus once will usually return to us.

Everyone gets a pptx file in which the answers to all the questions are analyzed in several disaggregations (gender, age group, education, type of settlement). Besides, if required, we can provide a sociological analysis that is full of conclusions, so it helps the client in making decisions. If necessary, it is possible to consult online or in person, where we present the results and analyzes.

We work for a bank, a food company, a marketing agency, a multinational service company as well as a pharmaceutical company and an SME. Communicating with consumers is essential in all segments. Marketing strategy, decision preparation, ad optimization and product development are important for everyone – Pulzus helps!

We provide two options.

  • The questions are provided by the company requesting the research, and Pulzus’s research expert examines how compatible each question and its logic are with Pulzus, and discusses any proposed changes. Such negotiations are usually part of the service package.
  • The company requiring the research will only provide a research brief to determine what they want to research and what budget is available for it. Based on these, the Pulzus researcher will prepare the research plan and the questions for a separate fee. Depending on the project, the fee usually ranges from HUF 90,000 to HUF 200,000.

Are you looking for answers regularly but to fewer questions?

Choose the Pulzus JUMP packages!

Pulzus Jump Packages